Privacy Policy

Effective Date: 5/07/2022 | Last Updated: 2/06/2026

Company: Consultrix AI | Website: https://consultrix.ai

1. Introduction

Consultrix AI ("Company", "we", "our", or "us") is committed to protecting your privacy and handling your data in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website, applications, automation systems, and services (collectively, the "Services").

This policy is designed to comply with:

  • Meta Platform Terms and Developer Policies
  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA/CPRA)
  • Other applicable data protection laws

By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to our website
  • Users of our automation and AI services
  • Clients using integrations (e.g., Meta APIs, CRM systems, messaging platforms)

This policy does not apply to third-party platforms that you connect to our Services.

3. Information We Collect

3.1 Information You Provide Directly

We collect information you voluntarily provide, including:

  • Full name
  • Email address
  • Phone number
  • Company name and business details
  • Account credentials
  • Billing and payment details (processed via third-party providers)
  • Support inquiries and communication data

3.2 Automatically Collected Information

When you interact with our Services, we automatically collect:

  • IP address
  • Browser type and version
  • Device identifiers
  • Operating system
  • Referring URLs
  • Pages viewed and session duration
  • Log files and diagnostic data

3.3 Data from Third-Party Integrations (Including Meta APIs)

When you connect third-party services, we may access data as authorized by you. For Meta platforms (Facebook, Instagram), this may include:

  • Public profile information (name, profile picture, user ID)
  • Page metadata (Page ID, name, category)
  • Engagement data (comments, messages, reactions)
  • Insights and analytics (reach, impressions, performance metrics)
  • Content data (posts, captions, media metadata where permitted)

We only access the minimum data necessary to perform requested automation and functionality.

3.4 Sensitive Data

We do not intentionally collect sensitive personal data (e.g., health, biometric, political affiliation). Users should not submit such data through our Services.

4. Legal Basis for Processing (GDPR)

We process personal data under the following lawful bases:

  • Consent - when you explicitly authorize integrations (e.g., Meta login)
  • Contractual necessity - to deliver services you request
  • Legitimate interests - to improve services, prevent fraud, and ensure security
  • Legal obligation - to comply with applicable laws

5. How We Use Information

We use collected data to:

  • Provide, operate, and maintain our Services
  • Build and execute automation workflows (e.g., messaging, CRM updates, AI agents)
  • Integrate with third-party platforms such as Meta
  • Analyze usage and improve performance
  • Personalize user experiences
  • Provide customer support
  • Send service-related communications (not spam)
  • Detect, prevent, and address fraud or security issues
  • Comply with legal obligations

6. Automated Processing and AI Systems

Our Services may include AI-driven workflows and automation systems that:

  • Process user inputs (messages, forms, triggers)
  • Generate responses or actions
  • Route data between systems (e.g., Meta to CRM to email)

These processes are configured by user intent, limited to necessary data processing, and not used for unauthorized profiling or resale.

7. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share data with:

7.1 Service Providers

  • Cloud hosting providers
  • Database and infrastructure providers
  • Analytics platforms
  • Payment processors

7.2 Integration Partners

Data may be transmitted to third-party platforms when required, including:

  • Meta (Facebook, Instagram APIs)
  • Google services
  • CRM systems
  • Messaging platforms

7.3 Legal Requirements

We may disclose data if required to comply with legal obligations, respond to lawful requests, or protect rights, safety, or property.

8. Data Retention

We retain personal data only for as long as necessary to fulfill service purposes, comply with legal obligations, and resolve disputes. Retention periods depend on the nature of the data, legal requirements, and user requests.

9. Data Security

We implement industry-standard security measures, including HTTPS encryption, secure API authentication (OAuth where applicable), role-based access controls, infrastructure monitoring, and data minimization practices. Despite these measures, no system is completely secure.

10. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

10.1 Access

Request a copy of your personal data.

10.2 Correction

Request correction of inaccurate or incomplete data.

10.3 Deletion

Request deletion of your personal data.

10.4 Data Portability

Request transfer of your data in a structured format.

10.5 Withdraw Consent

Revoke access to third-party integrations (e.g., disconnect Meta accounts).

10.6 Opt-Out (CCPA)

Opt out of certain data uses where applicable.

To exercise these rights, contact: consultrixai@gmail.com

11. Data Deletion Instructions (Meta Compliance)

Users may request deletion of their data by:

  1. Contacting us at consultrixai@gmail.com
  2. Disconnecting the application from their Meta account settings
  3. Requesting deletion via our data deletion endpoint: https://consultrix.ai/data-deletion

Upon request, we will delete stored personal data, remove associated identifiers, and confirm deletion within a reasonable timeframe.

12. International Data Transfers

If you access our Services outside the United States, your data may be transferred and processed in jurisdictions with different data protection laws. We implement safeguards such as standard contractual clauses (where applicable) and secure data handling practices.

13. Third-Party Links and Services

Our Services may contain links to third-party websites or integrations. We are not responsible for their privacy practices. Users should review third-party privacy policies independently.

14. Children's Privacy

Our Services are not directed to individuals under 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect data from children.

15. Cookies and Tracking Technologies

We may use cookies and similar technologies to maintain sessions, analyze usage, and improve performance. Users can control cookies through browser settings.

16. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be reflected by a revised "Last Updated" date. Continued use of our Services constitutes acceptance of changes.

17. Contact Information

For questions, requests, or concerns:

Email: consultrixai@gmail.com
Website: https://consultrix.ai

18. Meta Platform Compliance Statement

Consultrix AI complies with all applicable Meta Platform Terms, Developer Policies, and Data Use Restrictions. Specifically:

  • Data accessed via Meta APIs is used only for user-requested functionality
  • We do not sell or misuse Meta data
  • We implement appropriate safeguards to protect Meta user data
  • Users can request deletion of their data at any time
  • We limit data access to only what is necessary for operation

19. Data Minimization and Purpose Limitation

We strictly adhere to collecting only necessary data, using data only for stated purposes, not retaining unnecessary data, and avoiding excessive permissions in integrations.

20. Audit and Compliance

We may periodically review our systems to ensure compliance with Meta Platform policies, internal security standards, and applicable regulations.

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